Warranty
Rollers Warranty - Effective 1st January 2020
General Roller Warranty Conditions:
We the manufacturer and supplier warrant that the Sunbather Pool Cover Roller is guaranteed to continue performing the function for which it was designed (pool cover roller systems) for the warranty periods outlined below. No other function or purpose applies. The Roller is to be installed on level ground and Sunbather are not responsible for adapting the roller unit from standard, to suit site specific, uneven surfaces.
Sunbather offers this warranty to rectify, free of material charges, any defects caused solely by faulty workmanship, manufacturing, or materials only, as long as the product is subjected to normal use and service.
Subject to Sunbather's Terms and Conditions of Trade, the pool cover roller system has the following generic component warranties:
- All Stainless Steel End Frames: 10 Years
- Straps & Cords: 1 Year
- Installation: 1 Year
This warranty period specifically applies from date of invoice. (See below for specific product warranty and exclusions)
Roller Types:
Motorised Rollers: Structural components/roller (5 years), Motors & electronics (1 Year)
Platinum Roller: End frames (10 years); All shafts, wheels, & accessories (1 Year)
Manual Commercial Roller Range (inc 114mm - 200mm shafts & custom made rollers): Structural components (10 years); Bearings, castor wheels & accessories (3 years)
Stainless Steel Range (inc 114mm - 200mm shafts & custom made rollers):Structural components (10 years); Bearings & castor wheels (3 years); All other accessories (1 Year).
Motorised Aqua Valet: Structural components (10 years); Wheel castors (3 years), motors, electronics, wiring & other components (1 Year).
Downunder Roller System: PVC Housing (5 years); Roller parts, Roller, Gear-Drive and accessories (10 years); Gear-Drive Handle (2 Years).
Seat Roller: End frames, lid and roller parts (5 years); Gear-Drive Handle (2 Years).
Exclusions to this Warranty
1. Damage or failure of equipment caused directly or indirectly from work done on the system by a person not authorised by Sunbather
2. Damage or failure due to conditions beyond the reasonable control of Sunbather
3. Any incidental damage or consequential loss caused by faulty workmanship
4. Damage or difficulty of use due to uneven ground surface
5. Damage caused by overheating above 45 degrees Celsius
6. Damage caused by Acts of God or extreme weather conditions
7. Ordinary wear and tear is not a defect in workmanship or material and is not covered under this warranty. Ordinary wear and tear is to be determined by an authorised Sunbather representative
8. Labour or travel costs incurred after the first 12 month warranty period
9. This warranty is not transferrable.
Sunbather solar Hipec warranty: HERE
How to use your Sunbather solar system HERE
Solar Warranty - Effective 1st January 2020
We the manufacturer and supplier warrant that the Sunbather HiPEC solar collector extrusion is guaranteed to continue performing the function for which it was designed; limited to heating swimming pool water. No other function or purpose applies.
Sunbather offers this warranty to rectify, free of material charges any defects caused solely by faulty workmanship, manufacturing or materials only, as long as the product is subjected to normal use and service.
Subject to Sunbather's Terms and Conditions of Trade, and exclusions mentioned below, the solar pool heating system has the following component warranties.
Exclusions to this warranty:
1. Damage or failure of equipment caused directly or indirectly by any work done on the system by a person not authorised by Sunbather.
2. Damage to metal roofs or gutters or drinking water storages caused by water leakage from the solar system, or for any other consequential damage caused by chemically treated water flowing through or from the solar system, or from rainwater ingress caused by blocked gutters or obstructed watercourses. It is the owner /purchasers responsibility to keep the roof & waterways clear of debris which may cause the restriction of the natural water flow.
3. Incidental or consequential loss.
4. Damage or failure of equipment from any pipe, fittings and parts of the solar system that run internal within house cavities or inside house walls. We strongly recommend that all pipes and fittings run external or outside of the house.
General Conditions:
- This warranty period applies strictly from date of invoice. - This warranty is not transferrable.
- It is a condition of this warranty that the solar system be inspected annually and any faults reported within 14 days from inspection date to Sunbather.
- All Sunbather solar systems must be installed in strict accordance to the installation manual. Any variations of installation works to the manual will void warranty.
- It is highly recommended that an authorised Sunbather service- person inspect annually to ensure maximum operation efficiency.
Black HiPEC Solar Extrusion and Suntube 2 panel:
Warranted for 5 years, plus 5 years of pro-rata warranty reducing at 50% of residual value annually until expiration of the full 10 year period.
Suntube 2 panel - 10 year plus 5 year pro rata warranty reducing at 50% of residual value annually until expiration of the full 15 year period.
- Solar Pump: Sunbather pass on the pump manufacturer's warranty. Refer to your pump manufacturer.
- All Sunbather Controllers: 2 year replacement warranty. 1 year (12 months) on sensors.
- All PVC pipe & fittings, manifolds and all other related components and accessories: 1 Year (12 months). Does not include or cover any pipe work that has been buried in the ground and that is running through walls and roof cavities, or pipe work that has been altered by any other parties.
- Kwik-Lok manifolds: 3 years.
- Installation: 1 Year (12 months).
4. Colour variations or fading of solar extrusions [except black] over time.
5. Damage caused by bird, rodent, or vermin life unless otherwise stated.
6. The condition of existing equipment that may affect the correct operation of the solar pool heating system.
7. Labour or travel costs incurred after the first 12 month warranty period.
8. Damage or failure due to conditions beyond the reasonable control of Sunbather. Acts of God or extreme weather conditions.
10. Any travel, freight and/or associated costs with warranty claims.
Thermal Blanket warranty
This warranty is a month by month pro-rata warranty over 5 years for 2mm blankets and 8 years for 4mm blankets. Sunbather will compensate for the number of months that your pool cover does not achieve its intended purpose, if found to be defective in material or Sunbather workmanship (up to the maximum warranty period). The customer is liable for the months the cover has been in use.
This warranty is not redeemable for cash and can only be used as a discount on a replacement pool cover purchase from Sunbather. This warranty only applies to the original purchaser and is nontransferable.
In addition to any statutory rights the customer may have, we the manufacturer and supplier warrant that your Sunbather Thermal Cover is guaranteed to continue performing the function for which it was designed, for a minimum of 5 years (2mm) and 8 years (4mm) - Providing the product has been used and maintained in accordance with the Warranty’s Exclusions & Conditions.
It is a requirement that your cover is returned to your nearest Sunbather office and all freight costs are payable by the customer. If upon examination of the cover, we determine it to be defective in material or Sunbather workmanship, we will repair or if necessary, replace the cover with the following exclusions
- The purchaser failing to comply with Sunbather installation instructions.
- Normal wear and tear
- Any incidental or consequential losses.
- Marginal stretch or shrinkage of the material (up to 5%)
- Overheating the cover in temperatures greater than 40 degrees, either in storage or on the pool/spa
- Acts of god or extreme weather conditions. Under such circumstances we recommend that your cover is removed and safely stored
- The user subjecting cover(s) to stress conditions which may result in tears, undue creases, cuts or damage
- Water Chemistry: Pool chemistry must not exceed 2ppm free chlorine levels and pH must not range outside of 7.0 – 7.5. If shock treating the pool, ensure pool cover is off the pool to allow free chlorine to dissipate. Always follow instructions on chemical containers. Damage caused by incorrect water balance is not a manufacturing fault and will not unduly affect the thermal performance of the cover but may affect the cover’s appearance, e.g. fading or bleaching. Failure to maintain correct water chemistry levels will cause damage to the cover and fully void the warranty
- All other cover accessories including, but not limited to, eyelets, sewn edges, straps, cords, & wind skirts
- Any travel, freight and /or associated costs with warranty claims
- Proof of purchase must be supplied
- This warranty applies from invoice date
- Claims must be made to your nearest Sunbather Pty Ltd branch
- Replacements do not come with a new warranty period
Terms of trade 2023
Subject to final inspection and measure
Quote - Can also be a job number and is subject to final measure on any system or material. If there is an over or under on any measures, we can change or charge quantities as required and is subject to the discretion of Pool solar heating specialists ltd. Over or under charges can be charged at any time after the quote or invoice dates and can be charged out on a seperate invoice.
Any late payments after the invoice due date is subject to a penalty.
50% deposit, 30% when majority has been delivered or install (at he discretion of Pool solar heating specialists ltd), is payable at request & balance due on completion. Final payment s due no later than 7 days once final invoice has been issued
Deposit Details: BNZ 02-0108-0534434-000
Warranty:
https://www.sunbather.co.nz/pages/sunbather-warranty
Credit card payments can be made - 2.9% additional charge
Warranty information - https://www.sunbather.co.nz/pages/sunbather-warranty
Trade customers is as agreed. Trade terms, we will use a quote number as a job number and will be subject to final measure. Sizes will be subject to change and can also be charged out at a later stage and on a seperate invoice. As we do not know the final size, we will book the job under a quote number, then we will send final invoices as required. n.b. These are subject to change and can be invoice separately at any time without notice
Trade terms will not exceed 20th month following and late payments will be subject to penalty.
Plumbing and pipe work: Exclusions 2023
- Plumbing below water-line is excluded. Due to the nature of plumbing
- Pipe work that has been altered, manipulated in any way
- Pipe work that has bad materials covering or lay over top of pipe work
- Valves that have been closed to reduce any water flow
- Solar pumps that have been plugged directly in to power or run without water
Zodiac warranty period:
https://www.zodiac.co.nz/warranty
CATEGORY | RESIDENTIAL MODELS | WARRANTY PERIOD |
LIMITATIONS OR ENHANCEMENTS
|
SUCTION CLEANERS | T3, T5, G1, G2, G3, MX6, MX8, AX10 ACTIV, AX20 ACTIV | 2 years |
1 year on wearable parts (diaphragm, tracks and scrubbers)
|
PRESSURE CLEANERS | Polaris 280, 360, 3900, QUATTRO | 2 years | |
ROBOTIC CLEANERS
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OT15, FX18, TX20, TX30, TX35 | 2 years |
1 year on wearable parts (filter canister, tracks and roller brush).
|
CX20, CX35 | 2 years |
1 year on wearable parts (filter canister, tracks and roller brush).
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VX40, VX42 4WD, VX45 4WD, VX50 4WD, VX55 4WD | 3 years |
1 year on wearable parts (filter canister, tyres and roller brush).
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EX4000 iQ, EX5000 iQ, EX6000 iQ, EX5050 iQ, EX6050 iQ
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3 years
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3 years or 1200 running hours on motor block, whichever comes first.
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1 year on wearable parts (filter canister, tyres, tracks and roller brush).
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DX4050 iQ, DX4000 iQ, DX3000
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2 years
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2 years or 800 running hours on motor block, whichever comes first.
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1 year on wearable parts (filter canister, tyres, tracks and roller brush)
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CX40, CX50
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2 years
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2 years or 800 running hours on motor block, whichever comes first.
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1 year on wearable parts (filter canister, tyres, tracks and roller brush)
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FREERIDER FR1000 iQ
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3 years
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3 years or 1200 running hours on motor block, whichever comes first.
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1 year on wearable parts (filter canister, tracks and roller brush)
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INFLOOR CLEANING | ALL CARETAKER infloor cleaning | 5 years (5 port valve) |
2 years on cleaning heads
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SALTWATER CHLORINATORS & HYDROXINATORS
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EL24, LM3, Ei2 Series | 2 years | |
Ei-XPERT, EZI SALT, Ei3 Series | 2 years | ||
TRi-XO Series | 3 years | ||
eXO & eXO iQ Series
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3 years
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3 years or 6000 running hours, whichever comes first on iQ models.
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2 years only on pH and ORP sensors.
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1 year on peristaltic pump, tubing, one-way valve, etc… with pH or PRO models
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MAGNAPOOL HYDROXYNATOR iQ Series and other wearable parts
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4 years
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4 years or 8000 running hours, whichever comes first.
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2 years only on pH and ORP sensors.
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1 year on peristaltic pump, tubing, one-way valve, etc… with pH or PRO models
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REPLACEMENT CELL & ELECTRODES | All Zodiac electrodes | 2 years | |
CHEMICAL FEEDERS | pH-PERFECT | 3 years |
1 year on pH sensor, peristaltic pump, tubing, one-way valve and other wearable parts
|
COMPLEMENTARY SANITATION SYSTEMS | NATURE 2 Express Vessel | 3 years (initial cartridge 6 months) |
6 months on replacement cartridges
|
POOL PUMPS
|
BOOSTER PUMP PB450 for pressure cleaners | 2 years |
1 year on mechanical seal
|
TITAN Series Single Speed | 2 years |
1 year on mechanical seal
|
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FLOPRO Series Single Speed | 3 years |
2 years on mechanical seal
|
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FLOPRO E3 Series Multi-Speed | 3 years |
2 years on mechanical seal
|
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FLOPRO VS Series Variable Speed | 3 years |
2 years on mechanical seal
|
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FLOPRO iQ Pump Device | 2 years | ||
POOL FILTERS
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ZFG Series Media Filter | 10 years (tank)* |
*Labour service will be warranted for the initial 12 months from date of purchase on tanks only.
1 year on multi-port valve and internal components, including O-rings, gaskets and gauges. |
ZTP Series Media Filter | 10 years (tank)* |
*Labour service will be warranted for the initial 12 months from date of purchase on tanks only.
1 year on multi-port valve and internal components, including O-rings, gaskets and gauges. |
|
TITAN Series Fibreglass Media Filter | 10 years (tank)* |
*Labour service will be warranted for the initial 12 months from date of purchase on tanks only.
1 year only on internals and multi-port valve. |
|
ZCF Series Cartridge Filter | 5 years (tank) |
1 year only on filter element, O-rings and gasket seals
|
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ZXC Series Cartridge Filter | 5 years (tank) |
1 year only on filter element, O-rings and gasket seals
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CS & CV Series Cartridge Filters | 5 years (tank) |
1 year only on filter element, O-rings and gasket seals
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POOL HEATERS
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Z200, Z400, Z400 iQ, ZS500 Heat Pumps
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3 years
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iQ models: 5 years or 4500 hours, whichever comes first on compressor and heat exchanger. Any damage to heat exchanger caused by incorrect water chemistry is not covered by warranty.
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All other models: 5 years on compressor and heat exchanger. Any damage to the heat exchanger due to incorrect water chemistry is not covered by warranty.
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JXI Gas Heater
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3 years or 4500 running hours whichever comes first.
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5 years on heat exchanger or 4500 hours, whichever comes first. Any damage to the heat exchanger due to incorrect water chemistry is not covered by warranty.
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1 year or 1500 running hours for commercial products, whichever comes first on wearable spare parts.
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POOL CONTROLLERS
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iAQUALINK System | 2 years | |
AQUALINK Control System | 2 years | ||
BLUE CONNECT & BLUE CONNECT + | 2 years |
12 months on battery
|
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POOL LIGHTS | LUMIPOWER Pool & Spa LED Lights | 1 year |
2 years on niche and cabling
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WATER FEATURES | All water features | 1 year | |
VALVES | All Zodiac/Jandy Valves | Lifetime warranty* |
*According to the pool in which the valve was installed
|
ACTUATORS | All actuators | 1 year | |
SKIMMERS | All skimmers | 1 year |
Astral warranty period:
https://www.astralpool.co.nz/warranty
SUCTION CLEANERS | S5, S10, S20 | 2 years | 1 year on tracks and scrubbers. |
ROBOTIC CLEANERS
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RF/ RPB/ RPT/ RPT PLUS
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2 years
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1 year only on rollers, tracks, pulleys, filter cartridge or bag |
1 year only on caddy (if included) | |||
VIRON QT1000/ QT1050
|
3 years
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3 years or 1200 running hours on motor block, whichever comes first | |
1 year on wearable parts (filter canister, tyres, tracks and roller brush). | |||
QB800, QB600
|
2 years
|
2 years or 800 running hours on motor block, whichever comes first | |
1 year on wearable parts (filter canister, tyres, tracks and roller brush) | |||
QG50 | 2 years | 1 year on wearable parts (filter canister, tyres, tracks and roller brush). | |
INFLOOR CLEANING | ALL NET'N'CLEAN | 1 year | |
SALTWATER CHLORINATORS
|
HALO CHLOR | 3 years | 1 year on sensors |
HALO pH DOSER | 1 year | ||
E SERIES (E25, E35) | 2 years | ||
VX Series (VX7T, VX9T, VX11T) | 3 years | ||
VIRON V SALT CHLORINATOR with BLUETOOTH (V18 w/ BT, V25 w/BT, V35 w/BT, V45 w/BT) | 3 years | 1 year only on pH and chlorine Sensors, dosing motor/gearbox and associated tubing/fittings | |
VIRON EQUILIBRIUM SERIES with BLUETOOTH (EQ18 w/ BT, EQ25 w/ BT, EQ35 w/ BT, EQ45 w/ BT | 3 years | 1 year only on pH and chlorine Sensors, dosing motor/gearbox and associated tubing/fittings | |
REPLACEMENT CELL & ELECTRODES | All ASTRALPOOL electrodes | 2 years | |
CHEMICAL FEEDERS
|
ROLACHEM RC1 | 1 year | |
ROLACHEM RC9, RP9, RO9 | 3 years | 1 year only on pH and Chlorine sensors, dosing motor/gearbox and associated tube & fittings | |
COMPLEMENTARY SANITATION SYSTEMS
|
UV Sanitiser | 2 years | 1 year only on UV globe |
Mineral Guard | 2 years (Main Vessel) |
6 months on replacement cartridges | |
BLOWERS | SX Blowers | 1 year | |
POOL PUMPS
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FX Series single speed pump | 2 years | 1 year only on mechanical seal |
E-Series single speed pump | 2 years | 1 year only on mechanical seal | |
E-COMBI EEV2 multi-speed pump | 2 years | 1 year only on mechanical seal | |
CTX Series single speed pump | 3 years | 2 years only on mechanical seal | |
BX Series single speed pump | 3 years | 2 years only on mechanical seal | |
XP Series single speed pump | 3 years | 2 years only on mechanical seal | |
VIRON XT (P320/520) Series variable speed pump | 3 years | 2 years only on mechanical seal | |
POOL FILTERS
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ECA Series media filters | 10 years (tank)* | *Labour service will be warranted for the initial 12 months from date of purchase on tanks only 1 year only on multi-port valve and internal components, including O-rings, gaskets and gauges |
CA PREMIUM Series media filter | 10 years (tank)* | *Labour service will be warranted for the initial 12 months from date of purchase on tanks only 1 year only on multi-port valve and internal components, including O-rings, gaskets and gauges |
|
ASTER side-mounted media filter | 10 years (tank)* | *Labour service will be warranted for the initial 12 months from date of purchase on tanks only 1 year only on multi-port valve and internal components, including O-rings, gaskets and gauges |
|
FG Fibreglass (Bobbin Wound) Media Filter | 10 years (tank)* | *Labour service will be warranted for the initial 12 months from date of purchase on tanks only 1 year only on multi-port valve and internal components, including O-rings, gaskets and gauges |
|
ZX Series Cartridge Filter | 5 years | 1 year only on Filter Element, O-rings and gasket seals | |
XC Series Cartridge Filter | 5 years | 1 year only on Filter Element, O-rings and gasket seals | |
UF 80/100 Ultra Fine Cartridge Filter | 5 years (tank) | 1 year only on Filter Element, O-rings and gasket seals | |
VIRON QL 420 / 540 Cartridge Filter | 5 years | 1 year only on Filter Element, O-rings and gasket seals | |
IX In-Line Leaf Canister | 5 years | The basket is a consumable item and is covered for a period of 30 days | |
POOL HEATERS
|
ECO INVERTER & VIRON INVERTER & TOP DISCHARGE INVERTER Heat Pumps | 3 years | 5 years on compressor. 5 years on heat exchanger warranty. Any damage to the heat exchanger due to incorrect water chemistry is not covered by warranty. |
HX & JX Gas Heaters | 2 years | Any damage to the heat exchanger due to incorrect water chemistry is not covered by warranty. | |
ICI, IXI, HiNRG, VIRON EVO Gas Heaters
|
3 years or 4500 running hours whichever comes first
|
5 years on heat exchanger or 4500 hours, whichever comes first. Any damage to the heat exchanger due to incorrect water chemistry is not covered by warranty. | |
1 year or 1500 running hours, whichever comes first on wearable spare parts. | |||
POOL CONTROLLERS
|
HALO HUB & XPAND | 2 years | |
HALO LITE 2 & 4 | 2 years | ||
VIRON CONNECT | 2 years | ||
CONNECT LITE & CONNECT LITE + | 2 years | ||
BLUE CONNECT & BLUE CONNECT + | 2 years | 12 months warranty on battery | |
POOL LIGHTS
|
CALIDORAY UW Pool Lights | 1 year | 3 months on lamp |
SLX & FLX Pool and Spa LED Lights | 1 year | 2 years on niche and cabling | |
WATER FEATURES | All water features | 1 year | |
ACTUATORS | All actuators | 1 year | |
SKIMMERS | All skimmers | 1 year | |
VALVES | CMP Diverter Valves, CMP Check Valves | 1 year | |
S.R. SMITH RESIDENTIAL LINES
|
Slides | 1 year* |
*Weight limit on diving boards, jump boards, stands, slides, ladders and ladder steps shall not be more than 113 Kgs.
Exceptions: Frontier IVT board and base not more than 182 Kgs. TurboTwister & Typhoon slides not more than 125 kgs. Helix2 & Rogue2 slides not more than 113 Kgs. Cyclone slides not more than 79kg. SlideAway slides not more than 57 kgs. Vortex slides not more than 147 kgs. Destination Series lounger not more than 113 Kgs. This warranty specifically excludes fading of materials, microbiological staining of diving boards or pool slides and rust, powder coated finish, or corrosion of any metallic products or parts. Refer to S.R.Smith’s care and maintenance instructions for regular maintenance and cleaning of S.R.Smith products. |
Diving & Jumping Boards | 1 year* | ||
Rails & Ladders | 1 year* | ||
In-Pool Furniture | 1 year* | ||
Residential Pool Games and Accessories (Ball, Pump, Net) | 90 days |